Online Officials Training FAQs
How do I log into this website?
You don't log into this website, www.umloa.org, unless you are an administrator.
Where is the UMLOA Online Course System?
The site is LaxTraining.activemoodle.com. (Some links, such as this one, may not work properly in Internet Explorer; if you are having trouble, copy and paste the link.)
Why am I getting the message “You cannot enroll yourself in this course”?
You are trying to get in through the LaxTraining.activemoodle.com site and not by using an account created on the UMLOA Training Registration Page.
I can't find my account information from last year. How do I recover that?
All accounts from the previous year were deleted. See "How do I log in?" for information about getting an account for the current year.
How do I log in?
If you are a returning adult official, an account should have been created for you when you paid your UMLOA dues online. If you paid by check, you should have received a coupon code for registration; if you didn't get a code, use the "Contact" link in the sidebar to request one.
If you are taking Level 1, Level 2, or Level 1 Recert training, you will need to register for and pay for your training class; your login will be created as part of the registration process. See the UMLOA Training Page for more information. If you are a returning Level 2 adult, see UMLOA Dues page.
If you don't know your login ID and/or password, go to the LaxTraining Password Recovery Page. Then enter your e-mail address and click "OK." Your login info will be e-mailed to you. If you have multiple e-mail addresses, you may need to try each one until you find the one associated with your account.
Can I use an iPhone, iPad, or other tablet computer to do the course?
Maybe. If it works, great, but if you have problems try switching to a desktop or laptop.
How do I check my grades and status?
To check your grades, log into your account as directed above (note: do not attempt to log in to this website, www.umloa.org, as we have not set up accounts for members here yet), then select the course for which you want to check your grades (e.g., "UMLOA Returning Adult Officials Training," "Level 1 Recert 2012"). On the left side under "Course Administration," click "Grades." You should see various categories of grades and various grade items within each category.
Many online training items are set to show a score of 0 until all quizzes are completed with a score of at least 80%. Similarly, course totals may show as 0 until baseline conditions are met (e.g., if you don't have current US Lacrosse membership and concussion training entered).
Some grade items, particularly classroom sessions for returning adults, will be added as the training season progresses. Please make sure you get on the attendance list for every class you attend, and contact the instructor directly if your attendance isn't marked in the online gradebook within a week or so of the classroom session.
Note that items like payment of UMLOA dues and submission of the membership agreement are also recorded in the grade book.
Why are some of the activities grayed out?
The training is set up so some activities are locked until you complete the previous activity. They will be gray and "locked" until you complete the required activities. Details on why they are locked are listed under each activity. If you can't get an activity to unlock, make sure you have completed the required activity. For example, if it says
Restricted: ‘Not available until you achieve a required score in Introductory Quiz.’
then go back an take or re-take the Introductory Quiz until you get a passing score to unlock that next activity.
I completed a required activity, but the next activity did not unlock. What should I do?
Refresh/reload the main course page in your browser window and the next activity should show up as unlocked. You can do this "reload current page" button on some browsers. You can also click on the course name on the top of the page where it says "Home > My courses > [Course Name]."
How do I navigate through the course?
In most cases, it makes sense to go back to the main course page when you finish an activity by closing the pop-up window or clicking the name of your course in the top left part of the window. There will be a path like
Home > My courses > L1 Recert (2013) > Introduction > Introductory Quiz > Info
and you would click "Level 1 Recert (2013)" to get to the main course page. In general, if you navigate using the sidebar you will miss some of the course content and you won't be able to see why things are locked.
The video doesn't seem to play for me. What should I do?
First, make sure the video isn't grayed out (see above). If it is unlocked, key things to try are:
- Make sure pop-up blockers and ad-blockers are turned off.
- Clear your browser cache and clear your cookies.
- Restart your computer and your browser.
- Try a different browser, such as Firefox, Chrome, or Safari.
- Try a different computer.
- Try control- or right-clicking to open the video in a different window or tab.
- Make sure you have Quicktime installed. If you have trouble installing it, see the Windows Quicktime Troubleshooting page. (Mac users should already have Quicktime installed.)
If you have a slow internet connection, it may take a while for the videos to load, but with a fast connection a 5-minute video starts playing immediately and loads in about 20 seconds. If the video plays for a while and then stops, you probably have a slow internect connection; pause the video and wait until more of it loads before clicking play (you can watch the progress for how much has loaded in the bar at the bottom of the window).
If you're still having problems, us the "contact" link on this page to report the issue.
I can't get a .PDF file to display or download. What should I do?
Try the same things listed above under "The video doesn't seem to play for me." Pop-up blockers are often the culprit.
I clicked on an activity and completed it. How do I get back to the main course page?
Some of this depends on how the activity is set up and how you have your browser preferences set up. In some cases, closing the activity window will take you back to the window or tab with the main course page. In other cases, you may need to use the "back" button in your browser. Some activities may show the course title at the top of the page, so clicking that should return you to the main course page. It may help to bookmark the main course page so you can easily get back to it.
I clicked to download a file, but nothing seemed to happen. Where is the file?
Again, this depends on how the file is set up and how you have your browser preferences set up. However, most of the time if you click on a file and nothing seems to happen, you should check your "downloads" folder.
When I registered with a credit card, it used my parent's name for the registration instead of my name. What should I do?
Log into your account. Go to the left side of the page, and under "Settings" click "My profile settings." Click "Edit profile." Then change your name, update your city if needed, upload a picture of yourself, and click "Update profile."
What if I have tried everything here and I am still having problems?
If you have tried everything listed above and are still stuck, document exactly what the problem is and send an e-mail to laxtrainingmanager \(at)/ gmail |[dot]| com. Be sure to include:
- Your name
- The course you are referring to
- The exact name of the section and activity that is giving you problems
- A screen shot showing that activity and the previous activity.
For screen shots: